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Benefits / tax credits complaints

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Citizens Advice

How to complain about bad service for benefits or tax credits

Gives examples of what may constitute viable complaints and signposts to DWP and HMRC complaint procedures. Also distinguishes between asking for correction/explanation and asking for compensation.


Advice NI

Northern Ireland independent advice network

An independent advice network offering free, independent advice on issues such as benefits, debt, housing, employment, disability, community care and consumer issues.