Covers repairs and maintenance, health and safety issues, customer service and other problems. Also includes detail on what to do if you’re not happy with your housing provider’s response.

Provides step by step instructions on how to properly complain about a letting agent.

A website for tenants to rate their landlord and/or letting agent. Also helps you check ratings of places you might rent.

An organisation set up by law to look at complaints about landlords and housing organisations registered with them. The service is free, independent and impartial.