Housing complaints

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HM Government

How to make a social housing complaint

Covers repairs and maintenance, health and safety issues, customer service and other problems. Also includes detail on what to do if you’re not happy with your housing provider’s response.

Citizens Advice

How to complain about your letting agent

Provides step by step instructions on how to properly complain about a letting agent.

Marks Out Of Tenancy

Rate your landlord and letting agent

A website for tenants to rate their landlord and/or letting agent. Also helps you check ratings of places you might rent.

Housing Ombudsman Service

Resolution of housing disputes

An organisation set up by law to look at complaints about landlords and housing organisations registered with them. The service is free, independent and impartial.

Support listings

My Pickle CIC provides general information.

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